Refund policy
At Sassoon Store, we want you to be completely satisfied with your purchase. If you have any questions or concerns regarding your order, please contact our Mail Order team and we will be happy to assist: mailorder@sassoonglobal.com
Returns for Change of Mind
We understand that occasionally you may change your mind about a purchase. If you wish to return an item, please contact us within 14 days of receiving your order.
To be eligible for a return:
· Items must be unused, in their original condition and packaging.
· Products must be suitable for resale.
· Proof of purchase will be required.
Please note that some products cannot be returned due to hygiene and safety considerations. This includes professional hairdressing scissors, shears and wet hair care products that have been opened, used, or removed from their original packaging.
Where an item is returned in an eligible condition, a refund will be issued to the original payment method once the item has been received and inspected. Original shipping costs are non-refundable unless the item is faulty or incorrect.
Customers are responsible for return shipping costs for change-of-mind returns.
Faulty, Damaged or Incorrect Items
We take the quality of our products seriously. If your item arrives damaged, defective, or you believe it is not as described, please contact us as soon as possible after receiving your order.
Please provide:
- Your order number
- Details of the issue
- Photographs or video evidence where applicable
We will assess the issue and work with you to determine the appropriate resolution in accordance with applicable consumer rights.
Professional Scissors, Shears & Tools
Professional scissors, shears and hairdressing tools are precision instruments and are selected based on individual stylist preference, including factors such as weight, balance, handle design and cutting feel.
Returns cannot be accepted for scissors or personal-use professional tools that have been used, opened, or are no longer in a resalable condition.
If you believe a tool has a manufacturing defect or does not meet the product description, please contact us so we can investigate the issue.
International Orders
For customers outside the United Kingdom, return requests will be handled in accordance with applicable consumer laws and the terms of sale applicable to your order.
Customers returning items from outside the UK are responsible for any return shipping costs, duties, taxes, or customs charges unless the item is confirmed to be faulty or incorrectly supplied.
Refunds
Once your return has been received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed to the original payment method. Please allow your payment provider time to complete the transaction.
Contact Us
If you have any questions regarding a return or refund, please contact our Mail Order team: mailorder@sassoonglobal.com
Monday-Friday 0900-1700 (BST)